General conditions

Terms and conditions of use


Article 1- Definitions

Article 2- Corporate Identity/Entrepreneur

Article 3- Relevance

Article 4- Offer

Article 5- Agreement

Article 6- Right of Withdrawal

Article 7- Withdrawal Costs

Article 8- Exclusion Right of Withdrawal

Article 9- Pricing

Article 10- Conformity and Guarantees

Article 11- Delivery and Execution

Article 12- Payments

Article 13- Complaints

Article 14- Disputes

Article 15- Additional and Different Provisions
Article 16 Force Majeure

Article 1 – Definitions

In these Conditions/Terms the following definitions are applicable:

Consumer: the natural person not dealing on behalf of a company or profession and who comes to a distance agreement with the entrepreneur.

Day: calendar day.

A length transaction: a distance agreement related to a series of products and services of which the delivery obligation and the purchasing are spread over a period of time.

Durable Medium: any instrument which enables the recipient or the entrepreneur to store information addressed personally to them in a way accessible to future reference for a period of time adequate to the purpose of the information and which allows the unchanged reproduction of the information stored.

Right of Withdrawal: the possibility for the consumer to terminate the distance agreement within the consideration term.

Entrepreneur: the natural person or corporation who offers distance products to consumers.

Distance Agreement: an agreement based on a corporate organized system of distance sales of products and services including the closing of an agreement using one or more techniques of distant communication.

Technique of distant Communication: a means that can be used to close an agreement without the consumer and the entrepreneur have gathered together in the same place and at the same time.

Article 2- Corporate Identity/Entrepreneur
Vleutenseweg 169 B, 3532HC Utrecht

Phonenumber: 0031 (0)648546296


Chamber of commerce number: 61259993

VAT identification number: NL527978802B01

Article 3- Relevance

These general conditions/terms apply to any offer of the entrepreneur and to every finalized distance agreement between entrepreneur and consumer.

Before the distance agreement is concluded, the text of the general conditions/terms is being made available to the consumer. If this is reasonably not possible that before the distance agreement is concluded, it will be indicated that the general conditions/terms can be seen at the entrepreneur and on request of the consumer these general conditions/terms shall be sent to the consumer as soon as possible without extra costs.

If the distance agreement is concluded electronically, notwithstanding the previous article and before the distance agreement is concluded, the text of the general conditions/terms can be made available electronically to the consumer in such a way that the text can be saved in a simple way on a durable medium. If this is reasonably not possible that before the distance agreement is concluded it will be indicated where the consumer can find the general conditions/terms electronically and that these conditions/terms at the consumer’s request will be sent electronically or otherwise to the consumer without extra cost.

For the case that besides these general conditions/terms, specific product and service conditions are also applicable, the second and third article are mutatis and in case of conflicting conditions/terms the consumer can appeal on the relevant conditions/terms which are the most favorable for the consumer.

If does not continuously demand strict adherence to these general terms and conditions, this does not imply that the stipulations contained therein do not apply, or that would in any way or to any extent lose its rights to require strict adherence to these terms and conditions in other cases.

Article 4- Offer

If an offer has a limited validity or has other specifications, this will be emphatically mentioned.

The offer contains a complete and accurate description of the offered products and services. The description is sufficiently detailed to enable a proper consumer’s assessment of the products/services. The images used by the entrepreneur are true representations of the products and services. Obvious mistakes and errors do not bind the entrepreneur.

Each offer contains such information that it is clear for the consumer which rights and obligations are related to the offer when it is accepted by the consumer.
This concerns in particular:

price inclusive taxes

the method of payment, delivery and performance of the contract

the deadline for accepting the offer or the period within which the entrepreneur guarantees the price

the level of the rate for distance communication if the costs for the usage of the technology for distance communication are calculated on another ground than the regular fare for communication

if the agreement after the conclusion is archived and if so how to consult it for the consumer

the manner in which the consumer, before concluding the agreement, can check and if necessary also restore the information provided by hem under the agreement

any other languages, including Dutch, for the agreement

the codes of conduct to which the entrepreneur is subject and the manner in which the consumer can consult electronically the codes of conduct; and

the minimum duration of the distance agreement in the event of a length transaction.

Article 5- The Agreement

The agreement is finalized, subject to the provisions in paragraph 4, at the moment the consumer accepts the offer and meets the conditions.

If the consumer has accepted electronically the offer, the entrepreneur immediately confirms electronically that he has received the acceptance of the offer. As long as the entrepreneur has not confirmed the acceptance, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic data transfer and that he will ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe the necessary security measures.

The entrepreneur can notify or check, within the legal framework, if the consumer can meet the payment obligations, and also check all important facts and factors which are needed to finalize a sound distance agreement. If the entrepreneur based on research, has good reasons not to conclude the agreement then he is entitled to motivate and to refuse an order/ request or he can connect special conditions to the execution of the offer.

The puchase of Alchoolic beverages is not allowed in any case for customers below 18 years!

Article 6- Right of Withdrawal

Deliverance of products:

After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 7 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.

During the cooling off period the consumer shall treat the product and the package carefully. He shall unpack or use the product only to that extent to as far as it is necessary to judge if he wishes to keep the product. It is not allowed to return food and beverage products that has been opened once. If he does want to execute the right of withdrawal, he shall return the product with all accessories and -if reasonably possible- in the original conditioning and packaging to the entrepreneur, in accordance with the provided reasonable and clear instructions of the entrepreneur.

Deliverance of Services:

After the deliverance of services the consumer has the possibility to disband the agreement without giving reasons during at least 7 days, commencing on the day of the entering into the agreement.

In order to execute the right of withdrawal, the consumer must abide by the reasonable and clear instructions provided by the entrepreneur at the offer or finally at the deliverance of the service.

Article 7- Withdrawal Costs

If the consumer executes the right of withdrawal, he will have to pay no more than the costs of returning the product. The customer is fully responsible for the return, the method of shipment and any insurance of the shipment.

If the consumer has made a payment, the entrepreneur shall pay back this amount as soon as possible but no later than within 30 days after the repeal or after the return shipment. If the products concerned are received by the entrepreneur in a condition that does not allow a future usage (es. Open food or beverage product) no refund will be allowed on the specific product.

Article 8- Exclusion Right of Withdrawal

The entrepreneur can exclude the right of withdrawal of the consumer for as far as foreseen in paragraph 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement.

Exclusion of the right of withdrawal is only possible for the following products:

Which are established by the entrepreneur according to specifications of the consumer

That they are clearly personal in nature

Which cannot be returned because of their nature

That can spoil or age quickly

Whose price is bound to fluctuation on the financial market which the entrepreneur has no influence

Individual newspapers and magazines

For audio and video recordings and computer software of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for the following services:

Concerning lodging, transport, restaurants or to spend leisure on a certain date or during a certain period.

Whose delivery has begun with the express consent of the consumer before the consideration period has expired.Concerning betting and lotteries

Article 9- Pricing

Prices indicated in the offer are including BTW
Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Article 10- Conformity and Guarantees

The entrepreneur ensures that the products and services measure up to the agreement, ensures the in the offer mentioned specifications, ensures reasonable requirements, soundness and or usefulness and ensures on the date of the establishment the existing legal provisions and/or government regulations. If agreed the entrepreneur also ensures that the product is suitable for other than normal use.

A guarantee provided by the entrepreneur, manufacturer or importer does nothing to alter the rights and claims which the consumer under the agreement can put forward against the entrepreneur.

Article 11- Delivery and Execution

The entrepreneur shall observe in utmost care the reception and execution of orders of products and when assessing applications for services.

The address that has been made known by the consumer to the entrepreneur is considered to be the delivery place.

Taking into account what is stated in article 4 of the general conditions/terms , the entrepreneur shall execute the accepted orders expeditiously but not later than within 30 days unless a longer period has been agreed. Parcels may incur unexpected delays at the Postal services. does not have any control over this, and cannot be held liable for such delays. Any possible delays incurred at the Customs of the designated country are at the customer's own risk.

In the event of termination in accordance with the previous paragraph the entrepreneur shall pay back the amount that the consumer has paid as soon as possible but no later than 30 days after the termination.

The risk of damage and/or loss of products rest with the entrepreneur until the moment of delivery to the parcel, unless otherwise expressly agreed. If you receive a damaged product, you should report this by email within three days. You can send this email to:

Risk off loss or damage to products which are the subject of the agreement, is transferred to the customer at the moment such products are legally and/or actually delivered to the customer, thereby available to the customer or of third parties appointed by the customer.

If during the purchase process no carrier is selected will try to make a valid agreement with customer or consider the purchase invalid and cancel the order refunding the money to customer. offers the possibility to pick up the products for free in Utrecht. An email will be sent once the order is finalized in order to inform about time and location. Normally the pick up take place within 2 days from order placement (anyway after the payment is received). Pick up location is generally close to Utrecht Central station.
An order where Free pick up is selected will not be shipped. If Client, for own decision or impediment, can not pick up imidiately the order will keep in custody until future pick up. If client wants the order to be delivered will ship the order after receiving payment of the shipment fee by the customer. 

Article-12 Payments

No rights may be derived from erroneous prices and images.

Payment is required to occur in advance by PayPal or Bank Transfer. Processing and shipment of goods ordered occur after payment by the customer. webshop will never forward Customer information to third parties, unless with written approval of the Customer, one acts in accordance with the Dutch Privacy legislation

Article 13- Complaints

The entrepreneur features a sufficiently publicized complaints procedure and handles the complaint according to this complaints procedure.

Complaints about the execution of the agreement must be described fully and clearly within reasonable time submitted to the entrepreneur after the consumer has observed the defects.

The complaints submitted to the entrepreneur will be answered within a period of 14 days from the day of receipt. If a complaint has a foreseeable longer processing time, the entrepreneur will answer within 14 days an acknowledgement and an indication when the consumer will receive a more detailed answer.

If a complaint cannot be resolved by mutual agreement then there is a dispute that is subject to the dispute settlement.

Article 14- Disputes

Dutch Law exclusively governs all legal relationships in which is a party; even if a relationship is wholly or partially implemented abroad, or if the party involved in the legal relationship is a resident of a foreign nation. Applicability of the UN Convention on the International Sale of Goods is precluded.

Parties will first appeal to a court of Law, after having made their utmost efforts to settle a dispute by mutual agreement.

Please address all questions to:

Vleutenseweg 169B

3532HC Utrecht  The Netherland


Article 15- Additional and Different Provisions

Additional or different provisions compared to the General conditions/terms may not be to the prejudice of the consumer and should be recorded in writing in such a manner that the consumer can save these in an accessible way on a durable medium.

Aricle 16 - Force Majeure

Neither, nor the customer, are held to meeting any of their obligations if they are prevented in doing so because of circumstances which cannot be attributed to fault, and cannot be accounted to them by force of law, a legal act, or notions held within other legislations or parts of legislations in force.

In addition to what is understood as such within law and jurisprudence, these General Terms and Conditions interpret as force majeure any external causes, foreseen or unforeseen, on which can exert no influence, but because of which is unable to meet its obligations. is also entitled to appeal to force majeure if circumstances such as those described above take effect after was to meet its obligations.